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Same day refunds

For refunds made on the same day of the booking, you must refund the full amount to void the payment, then create a new booking with the correct amount. For same day refunds, partial refunds are not allowed by our payment processor to ensure payment security.

For same day refunds, follow the following steps:

1.  Cancel the booking by clicking on the dropdown arrow and select CANCEL BOOKING AND MANUAL REFUND

2. For the cancelled booking, scroll to the payment section, click Refund. Then click Process

3. Refund confirmed, show $0.00 balance.  Now you can create a new booking with the correct amount. 

 

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