How do I look up a customer's reservation and contact information?

Click here to view the step-by-step video.

Access your 
DASHBOARD and click on the magnifying glass icon on the right side of the screen.

Now that you are on the SEARCH page, search for your customer using their booking code, activity name, email address, first name, or last name. Click SEARCH once you've entered in your search term.

Find the customer's reservation from the list of bookings the system has produced. Click once on the same line as the booking.

Now you are on the Edit Booking window. Click on CUSTOMER INFO at the top of the page and then click once more on the Customer Information line to expand that section. Here is where you can see the customer's phone number and email address.

Congratulations! Now you are able to get in touch with your customer via email or phone.  


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request