How do I charge a deposit on a customer's credit card at the time of booking?

Deposits collected at the time of booking can be configured using Payment Rules.  

*Note: Collecting a security deposit or pre-authorizing a credit card is not done using Payment Rules.  Learn how to pre-authorize a security deposit here.  

Payment Rules can be set globally for the entire business or configured specifically for each activity or rental.  Global settings affect all products.

Each activity or rental defaults to the global payment rules unless otherwise specified. The global payment rules can be configured in the company profile by going to  then Advanced Settings.  Payment Rules are on the right hand side of the page:

The following payment rules can be set which will affect all activities and rentals set up in Advance:

*Note - Payment rules can be configured separately on the pricing page for individual activities or rental product.  The options are the same.

  • None: No payment required at the time of booking.
  • Full: Full payment required at the time of booking. No deposit required. 
  • Fixed: Required deposit will be a fixed deposit amount.
  • Percent: Required deposit will be a fixed percentage of total booking cost.
  • Percent Minimum: Required deposit will be the greater of either a fixed percentage or fixed deposit amount.

Fixed, Percent, and Percent Minimum allow you to set a few different deposit rules.  The following explain how to set each deposit type and what the checkout flow looks like for the customer:

Fixed Deposit sets a deposit to be applied each booking, each person, or each unit (if rental). The remaining balance will be due at the time of the reservation. 


Percent Deposit calculates a deposit based on the total booking cost. The balance will be due at the time of reservation.

Percent Minimum allows you to set both a fixed and percent amount.  The system will choose the greater amount between the two. The balance will be due at the time of reservation. 

In this case, since $200 is more than the 20% deposit amount ($74.55), the $200 deposit is used.


Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request