When a customer purchases a gift card, they receive an email that they can forward to the lucky recipient. The email contains a gift card code that can be used when booking an activity.
In the email, there is also a "redeem gift certificate" button. This button will direct customers to a page listing your activities. They will select the activity for which they wish to redeem their gift certificate to go through the checkout process.
On the final page of the checkout process, the customer will enter their gift card code into the box labeled "Promo/Voucher Code/ Gift Code" and press "apply". The gift certificate value will be subtracted from their order total.
See How do I create a new gift card?
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